Return & Refund Policy

Last updated: August 23, 2026

30-day return requests

You may request a return within 30 days of delivery. Items must be unused, unworn, clean, in their original condition, and returned with the original packaging and accessories. Proof of purchase is required.

Do not send an item back without contacting us first. Email 470896601@qq.com for return instructions and the correct return address.

Damaged, defective, or incorrect items

Inspect your order after delivery. Contact us within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photos or video of the item and packaging so we can review the issue.

Non-returnable items

For hygiene and safety reasons, used grooming items, used feeding items, personalized products, gift cards, and items damaged through misuse are not returnable unless defective or required by applicable law.

Return shipping

For approved change-of-mind returns, the customer is responsible for return shipping. If we confirm that an item is defective, damaged on arrival, or incorrect, we will provide an appropriate resolution and cover reasonable return costs when a return is required.

Refunds

We will notify you after the return is received and inspected. Approved refunds are issued to the original payment method. Bank or card processing can take additional time, commonly up to 10 business days after the refund is issued.

Cancellations

Contact us promptly if you need to cancel. We will try to help, but cancellation is not guaranteed after processing or dispatch begins.

This policy does not limit any mandatory consumer rights that apply in your location.